Refund policy

We want you to be happy with your Doorstep Refillery order. If there is an issue with your order, such as an incorrect, damaged, or missing product, please contact us within 7 days of delivery at contact@doorsteprefillery.ca and we’ll be happy to make it right.

Due to the nature of our refill products, we are unable to accept returns or exchanges on opened or used products.

If a refund is approved, it will be issued to your original payment method. Please allow several business days for your bank or credit card provider to process the refund.

Reusable containers: Our reusable containers are part of Doorstep Refillery’s refill system and are intended to be collected and reused. Please follow the container return instructions provided with your order or on our website.

If you have any questions or concerns about an order, please contact us at contact@doorsteprefillery.ca