Man putting towels into a washing machine with a smiling child hanging onto his back.

How It Works

Black tote bag with 'Doorstep Refillery' branding and four refillable jars of various soaps on a white background

Sustainable Living, Simplified

We've made eco-friendly living as simple as possible. Our delivery-based refill service brings natural household and personal care products right to your door in reusable containers, eliminating waste and saving you time.

Step 01

Shop Online & Become a Member

Browse our selection of natural, eco-friendly products:

  • All products are natural, free from harsh chemicals, and safe for your family and the environment
  • We currently carry all products in mason jars measuring one quart (32 oz or 0.95 L). 

Place your order:

  • Create an account to track your orders and container deposits
  • Your order will be delivered by zone (Northwest, Northeast, Southwest, Southeast or Central Calgary). Zone delivery days listed below.
  • All deliveries will be between Noon-8:00pm

Become a member of our community:

  • Membership includes free lifetime delivery, initial container set up, no order obligation, and access to all our promotions and new products
  • The membership does not represent a subscription or commitment. Order as frequently or infrequently as you like.

Step 02

We Prepare Your Order

Behind the Scenes at Doorstep Refillery

  • We Receive and Prepare Your Order
  • Quality checks are performed to verify product selection and container integrity
  • We carefully pack your products in reusable cotton totes to ensure safe delivery
  • Each jar is identified with a colored band indicating the product category:

  • Red bands: Kitchen/Dish products
  • Blue bands: Laundry products
  • Green bands: Cleaning products
  • Yellow bands: Personal care items

Step 03

We Deliver To Your Door

Convenient delivery schedule:

  • Northwest Calgary: Monday deliveries
  • Northeast Calgary: Tuesday deliveries
  • Southwest Calgary: Wednesday deliveries
  • Southeast Calgary: Thursday deliveries
  • Central Calgary: Friday deliveries

Delivery experience:

  • Receive a notification when your delivery is on its way
  • Your products arrive in a reusable cotton tote
  • Deliveries are made within a 2-hour window
  • No need to be home – just let us know where to leave your order

Step 04

Return & Refill

Simple container return process:

  • Use and enjoy your products
  • When you're ready for more, simply rinse out your empty containers
  • Place empties outside on your next delivery day
  • We'll collect your empties and leave fresh, filled containers

No container tracking hassle:

  • No need to keep track of specific containers – we track by quantity
  • Simply return the same number of containers as your new order

Ready to Get Started?

Join hundreds of Calgary families who are reducing waste while enjoying high-quality, natural products delivered right to their door.
Questions? Check out our FAQ's or Contact Us directly.

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